Incident Notification in Radware Scrubbing Center Hong Kong (HKG)

Incident Report for Radware Cloud DDoS Status Page

Resolved

This incident has been resolved.

Posted Oct 25, 2026 - 20:24 UTC

Update

Radware has confirmed that services at the Hong Kong (HKG) Scrubbing Center are stable. Traffic was successfully routed to a redundant device, resulting in negligible customer impact, if any.

All traffic is currently being handled as expected, and our teams continue to monitor the environment to ensure ongoing stability.

If you observed any service impact during this event, please open a support case with Radware so our teams can investigate further.

For additional questions please contact us via the support portal at https://support.radware.com/

Posted Oct 25, 2026 - 20:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2026 - 20:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 25, 2026 - 19:41 UTC

Investigating

Radware is currently investigating an issue affecting a core network device at the Hong Kong (HKG) Scrubbing Center.

Impact: Customers may experience intermittent GRE tunnel flaps while our teams investigate the issue and assess any potential service impact.

Traffic may be redirected to redundant tunnels, cross-connects, or alternate Scrubbing Centers to maintain service availability.

Our teams are actively working to identify the cause and will provide updates as more information becomes available.

For additional questions please contact us via the support portal at https://support.radware.com/

Posted Oct 25, 2026 - 19:26 UTC

This incident affected: APAC (Hong Kong (APAC-HKG)).